For the Satisfaction of Users: Archives and the Internet in the Republic of Uzbekistan

The chapter analyzes current trends in the digitization of archival activities in Uzbekistan, in the context of the global increase in the number of Internet and social media users. The author provides a detailedanalysis of the implementation of information and communication technologies in the country’s state archives, as well as the steps taken to transition archival services to an online format. Statistics are presented on the number of citizen inquiries, the technical reequipment ofarchives, and the development and implementation of multilevel information systems, includingonline service modules, digital document management,a virtual reading room, and electronicstorage. The article has highlighted the results of digital transformation: reduced service deliverytimes, increased user numbers, and increased revenue. Special attention is given to the role ofsocial media and digital platforms in popularizing archival resources and engaging with society. The article emphasizes the importance of digitalization of archives as a key element in shapingthe information society and ensuring accessibility of historical and documentary heritage.